Returns & Exchanges
At Suzy Shier, we want you to love your purchase; if you are not completely satisfied, you can return your items within 30 days of the order date for a full refund or exchange. Items must be in their original condition, unworn and unwashed, with all tags still attached to be eligible for processing.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the garments in their original packaging and include the packing slip provided in your initial shipment.
Ship the Package
Affix the prepaid shipping label to your package and drop it off at any authorized Canada Post or courier location.
Receive Your Refund
Once our warehouse receives and inspects your return, a refund will be issued to your original method of payment within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing