Frequently Asked Questions
Everything you need to know about shopping with Suzy Shier.
What is your return policy for online orders?
We offer a 30-day return policy from the date of purchase. Items must be unworn, unwashed, and have original tags attached. Please note that final sale items and intimate apparel are not eligible for return.
How can I track the status of my shipment?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Do you offer international shipping?
Currently, Suzy Shier ships exclusively within Canada and the United States. Shipping rates and delivery times vary based on the destination and selected shipping method at checkout.
How do I determine my correct size?
We provide a comprehensive size guide on each product page. We recommend taking your measurements and comparing them to our chart to ensure the perfect fit for dresses, tops, and bottoms.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Suzy Shier gift cards.
Can I return an online purchase to a physical store?
Yes, most online purchases can be returned to any Suzy Shier boutique location. Please bring your original invoice and the credit card used for the purchase to facilitate the refund.